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Contact

Customer Support Center

  • Toll Free Telephone Number: 833-522-5429
  • Local Telephone Number: 919-568-1717
  • Fax number: 833-470-0597
  • CAP Fax Number: 833-470-0597
  • PCS Fax Number: 833-521-2626
  • PCS Expedited Fax Number: 833-551-2602
  • TCC Email: NCLIFTSSTCC@Kepro.com
  • PASRR II Inbox: NCPASRRLIIEvaluations@acentra.com
  • Email address:  NCLIFTSS@Kepro.com
  • Hours: Monday-Friday 8:00am - 5:00pm
  • Address: 2000 CentreGreen Way, Suite 220 Cary, NC 27513

    IMPORTANT: This office is Call Center Operations Only and DOES NOT receive visitors. If you have immediate needs or questions, please contact 919-568-1717.

Additional Resources and Contacts

Resources

Contacts

  • NC Medicaid Division of Health Benefits:

Phone: 888-245-0179

Website: https://medicaid.ncdhhs.gov/

  • DHHS Customer Service Center:

Phone: 877-362-8471

Website: https://www.ncdhhs.gov/contact/report-fraud

  • NCTracks:

Phone: 800-688-6696
Hours: Monday - Friday 8:00am to 5:00pm

Website: https://www.nctracks.nc.gov/

  • Office of Administrative Hearings (OAH):

Phone: 984-236-1850

Website: http://www.ncoah.com

  • VieBridge Support Center:

Phone: 888-705-0970
Email: support@QiRePort.net

Website: https://www.viebridge.net/default.aspx

Provider Portal: https://www.qireport.net/main.aspx

  • North Carolina Identity Service:

Phone: 800-722-3946

Website: https://www.ncid.its.state.nc.us/

  • NC Department of Labor:

Phone: 800-625-2267

Website: https://www.labor.nc.gov/

  • Medicaid Provider Ombudsman for Managed Care:

Phone: 919-527-6666
Email: Medicaid.ProviderOmbudsman@dhhs.nc.gov

 

Program Leadership

  • Executive Director - Lyneka Judkins, PMP, LSSBBC
  • PASRR Lead - Amee Hurlocker, MA, LPA, LCMHC
  • CAP/DA Lead - Sarah Kelly, MPA
  • CAP/C Lead - Shenita Ross, DHA, MSW, CSSYB
  • PCS Lead - Penny Paul, RN
  • LCA Lead - Shenita Ross, DHA, MSW, CSSYB
  • TOC Lead- Sarah Kelly, MPA