Personal Care Services
Dedicated to high-quality care and an efficient healthcare experience
At a Glance
Covered Personal Care Services include
Assistance to help
with qualifying ADL
Assistance with medications that
treat medical conditions that effect
the qualifying ADL
Assistance with devices directly
linked to the qualifying ADL
Services not approved under Personal Care Services (PCS) include:
- Skilled nursing by LPN or RN
- Respite care
- Care for pets or animals
- Yard work
- Medical or non-medical transportation
- Financial Management
- Errands
- Companion sitting
About Our Services
For eligible Medicaid beneficiaries, Personal Care Services (PCS) provides hands-on assistance, by paraprofessional aides, for the five qualifying activities of daily living (ADLs) which include eating, dressing, bathing, toileting, and mobility.
The amount of approved service is based on an assessment conducted by an independent assessment entity to determine the beneficiary’s ability to perform their ADLs.
PCS provides support to individuals residing in a:
- Private living arrangement
- Residential facility licensed by North Carolina as an adult care home
- Combination home as defined in G.S. 131E-101(1a)
- Group home licensed under Chapter 122C of the General Statutes and under 10A NCAC 27G.5601 as a supervised living facility for two or more adults whose primary diagnosis is mental illness, a developmental disability or substance abuse dependency
PCS Eligibility and Application
To qualify for PCS, an individual must have a medical condition, disability
or cognitive impairment, and demonstrates unmet needs for:
- Three of the five ADLs with limited hands-on assistance
- Three of the five ADLs with limited hands-on assistance
- Two ADLs, one of which requires assistance at the full dependence level
PCS program eligibility is determined by an independent assessment conducted by NC Medicaid or its designee, and is provided according to an individualized service plan.
To be considered, the individual’s primary care or attending physician, physician assistant, or nurse practitioner must make the referral for the individual to be assessed for PCS using the Request for Independent Assessment for Personal Care Services Attestation of Medical Need Form (Form 3051). Acentra will review the form and schedule an assessment.
Announcements & Events
Front Porch Chat-PCS 05/16/2024
5/03/24
Greetings! Please join us for a Front Porch Chat for beneficiaries receiving Personal Care Services (PCS) and their families/caregivers. Date: Thursday, May 16, 2024 Time: 11:30AM-12:15 EST Meeting will be virtual. Please register through the following link: Front Porch Chat...
Continue readingFront Porch Chat for PCS Beneficiaries
2/15/24
Please join us for a Front Porch Chat for beneficiaries receiving Personal Care Services (PCS) and their families/caregivers. Date: Thursday, February 15, 2024 Time: 11:30AM-12:15 EST Meeting will be virtual. Please register through the following link: 02.15.24 Front Porch Chat...
Continue readingVieBridge Extending Beneficiary PAs
1/03/24
The following are the steps taken each month for extending PAs for beneficiaries whose annual assessment is delayed beyond their one year anniversary. At the end of each month, the system check for beneficiaries who have not had an annual...
Continue readingProvider Notice
11/09/23
Requirements to comply with the 3L Clinical Coverage Policy Annually, all enrolled Personal Care Services (PCS) providers authorized to render PCS must attest to their compliance with Clinical Coverage Policy 3L, Section 7.7, Internal Quality Improvement Program. Each provider must...
Continue readingVieBridge Extending Beneficiary PAs
11/06/23
From VieBridge The following are the steps taken each month for extending PAs for beneficiaries whose annual assessment is delayed beyond their one year anniversary. At the end of each month, the system checks for beneficiaries who have not had...
Continue readingCustomer Support Center
9/29/23
Customer Support Center Effective Friday 9/29/2023, Liberty Healthcare will close its Customer Support Center at the end of business day 4:30 pm. All PCS inquiries after this point should be directed to Kepro/Acentra. To reach Kepro/Acentra Customer Support Center Phone:...
Continue readingTransition to NEW PCS Vendor: Kepro/Acentra
9/22/23
As the transition to Kepro/Acentra from Liberty Healthcare of NC progresses, please note the following dates. PCS Scheduling Effective Friday 9/22/2023, Liberty Healthcare will stop scheduling and conducting in-person face-to-face assessments for PCS. Kepro/Acentra will begin scheduling all in-person face-to-face...
Continue readingTransition Dates for NC Medicaid’s Comprehensive Independent Assessment Entity
9/18/23
Transition Dates Announced for NC Medicaid’s Comprehensive Independent Assessment Entity. Click here to see the Announcement
Continue readingDHB Auditing Process & NC Medicaid 3136 and 3085 Forms
7/19/23
In order to streamline and make the DHB auditing process more efficient, all providers will be required to upload their NC Medicaid 3136 and NC Medicaid 3085 forms to the QiReport portal. When conducting compliance audits, this will be the only database used to...
Continue readingNCDHHS Awards Contract for Comprehensive Independent Assessment Entity
6/15/23
NCDHHS Awards Contract for Comprehensive Independent Assessment Entity. Once fully implemented, beneficiaries and providers will have a single point of entry for obtaining LTSS programs in NC Medicaid Direct. Click Here to see the Announcement.
Continue reading