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Announcements

Announcements/Events

Front Porch Chat for PCS Beneficiaries-02/15/2024

Please join us for a Front Porch Chat for beneficiaries receiving Personal Care Services (PCS) and their families/caregivers.

Date: Thursday, February 15, 2024

Time: 11:30AM-12:15 EST

Meeting will be virtual. Please register through the following link:

02.15.24 Front Porch Chat - PCS

The meeting will be centered around the following objectives:

  1. Intro to NCLIFTSS
  2. Vision for Front Porch chats, their frequency, time/date for future planning
  3. Scope of Work as it relates to PCS
  4. Common PCS Questions and Scenarios
  5. Q&A Session for Beneficiaries and Families

We look forward to having you there!

VieBridge Extending Beneficiary PAs-01/03/2023

The following are the steps taken each month for extending PAs for beneficiaries whose annual assessment is delayed beyond their one year anniversary.

  • At the end of each month, the system check for beneficiaries who have not had an annual assessment within the past year, and their authorization ends that month (i.e. PAs ending 01/31/2023)
  • If a beneficiary meets this criteria, PA extensions are generated automatically by QiReport and transmitted to NC Tracks on the last day of the month (i.e., PAs will transmit on 01/31/2023).

Provider Notice-11/09/2023

Requirements to comply with the 3L Clinical Coverage Policy

Annually, all enrolled Personal Care Services (PCS) providers authorized to render PCS must attest to their compliance with Clinical Coverage Policy 3L, Section 7.7, Internal Quality Improvement Program. Each provider must sign the Quality Improvement Attestation Form titled NC Medicaid 3136 on or before December 31 of each calendar year.  Instructional guidance can be accessed using the form NC-Medicaid 3136 I. 

Upon the completion of the attestation form, each provider must upload that form to the QiRePort portal. NC Medicaid will use the QiRePort portal to audit provider compliance with Section 7.7. All providers are required to use that portal to submit their signed attestation. 

As required by Session Law 2013-306, for all beneficiaries seeking additional hours authorized under Session Law 2013-306, the authorized provider must submit a Session Law 2013-306 PCS Training Attestation Form titled NC Medicaid 3085 before serving these beneficiaries. The completion of this attestation form confirms their aide training curriculum has been completed and the provider is qualified to support beneficiaries approved for additional hours. This attestation is only required when additional hours are being requested. Providers meeting this qualification will only need to upload this form once time in the QiRePort Portal. Instructional guidance can be accessed using the form NC Medicaid-3085 I.  

Instructions to electronically upload Forms 3136 and 3085 using the QiRePort Portal
At the PI Setup Menu:

  1. Click "Documents" and find your Provider Name/NPI#. (Note: Only providers with administrative rights will have access to the Setup menu to add the forms.)
  2. Select the Provider Name hyperlink, then select "Add Document," which will bring up the "Upload Record" screen.
  3. From there, select Document Type, Document Year and the Record. (Note: The NC Medicaid 3136 and/or 3085 forms(s) must first be saved to the computer or an external device to complete the upload.)
  4. Select "Done" and the system will place the uploaded document into the Provider Documents table for storage.
  5. Select "Save" to save the record and complete the upload.

Important information you need to know:

  • Only individuals at the provider agency authorized with administrative rights can upload the Forms 3136 and 3085
  • Forms 3136 and 3085 are uploaded for each provider and are not beneficiary specific.
  • Forms 3136 and 3085 are stored and maintained in the QiRePort portal.

Resource and Technical support:  

For any questions on the administrative rights, documentation upload, or any other issues regarding the QiRePort Portal please contact VieBridge Support at 888-705-0970.

For PCS Questions please contact NC Medicaid at PCS_Program_Questions@dhhs.nc.gov, or 919-855-4360.

PCS webpage: https://medicaid.ncdhhs.gov/providers/programs-and-services/long-term-care/personal-care-services-pcs

NCLIFTSS webpage: https://ncliftss.acentra.kepro.com/.

VieBridge Extending Beneficiary PAs-11/06/2023

From VieBridge 

The following are the steps taken each month for extending PAs for beneficiaries whose annual assessment is delayed beyond their one year anniversary.

  • At the end of each month, the system checks for beneficiaries who have not had an annual assessment within the past year, and their authorization ends that month. (i.e., PAs ending 11/30/2023)
  • If a beneficiary meets this criteria, PA extensions are generated automatically by QiReport and transmitted to NC Tracks on the last day of the month. (i.e., PAs will transmit on 11/30/2023.)
  • Providers should check NC Tracks 2 business days AFTER the last day of each month (not before), to verify the PAs are current for their beneficiaries. (i.e., Check NC Tracks 12/04/2023 for beneficiaries whose authorizations would have expired 11/30/2023.)
  • A provider should ONLY contact Medicaid if it is determined that the PA was not extended for a beneficiary whose authorization expired the previous month (i.e., Provider checks PAs in NC Tracks on 12/04/2023 and the last PA in the system is 11/01/2023-11/30/2023).

 

Transition to NEW PCS Vendor: Kepro/Acentra - 9/22/2023

As the transition to Kepro/Acentra from Liberty Healthcare of NC progresses, please note the following dates.

PCS Scheduling

  • Effective Friday 9/22/2023, Liberty Healthcare will stop scheduling and conducting in-person face-to-face assessments for PCS. Kepro/Acentra will begin scheduling all in-person face-to-face assessments Monday 9/25/2023 with the first assessments to be conducted on Monday 10/2/2023.

PCS Standard DHB 3051 Requests

  • Effective Friday 9/22/2023, (5:00 pm) Liberty Healthcare will stop accepting standard DHB 3051 Requests for PCS.
  • Beginning Monday 9/25/2023, all Standard New Requests, Change of Status, Change of Provider and Managed Care Disenrollment requests should be sent to Kepro/Acentra 833-521-2626.

PCS Expedited Requests

  • Effective Tuesday 9/26/2023, (5:00 pm), Liberty Healthcare will stop accepting DHB 3051 Expedited New Requests.
  • Beginning Wednesday 9/27/2023 at 8:00 am, all expedited New Requests should be sent to Kepro/Acentra at 833-521-2626.

Customer Support Center - 9/29/2023

Customer Support Center

  • Effective Friday 9/29/2023, Liberty Healthcare will close its Customer Support Center at the end of business day 4:30 pm. All PCS inquiries after this point should be directed to Kepro/Acentra.
  • To reach Kepro/Acentra Customer Support Center

Transition Dates for NC Medicaid’s Comprehensive Independent Assessment Entity - 9/18/2023

Transition Dates Announced for NC Medicaid’s Comprehensive Independent Assessment Entity. Click here to see the Announcement

DHB Auditing Process & NC Medicaid 3136 and 3085 Forms - 7/19/2023

In order to streamline and make the DHB auditing process more efficient, all providers will be required to upload their NC Medicaid 3136 and NC Medicaid 3085 forms to the QiReport portal. When conducting compliance audits, this will be the only database used to verify the submission of these forms. As outlined in Clinical Coverage Policy 3L, all PCS providers should comply with certain documentation requirements. The Quality Improvement Attestation Form (NC Medicaid 3136) is due each year by December 31 for each NPI. This form is to be submitted by all providers to attest to their compliance with Clinical Coverage Policy 3L, Section 7.7, Internal Quality Improvement Program. Providers can find instructions using form NC-3136 I.

Additionally, providers who are serving beneficiaries seeking additional hours under Session Law 2013-306 must also submit Session Law 2013-306 PCS Training Attestation Form (NC Medicaid 3085) to NC Medicaid before serving these beneficiaries. NC Medicaid's Personal Care Services (PCS) program committee requires that providers attest to their aide training curriculum by submitting this completed form. Providers can access PCS Training Attestation Form instructions using form NC Medicaid-3085 I. This form should only be submitted by providers who are serving beneficiaries seeking additional hours under Session Law 2013-306. As a reminder, this is not an annual form; it is due before the provider provides care for beneficiaries seeking additional hours under Session Law 3013-306, and only needs to be submitted once per agency.

NC Medicaid 3136 and 3085 Form Upload Instructions. Below we describe how to electronically upload the NC Medicaid 3136 and 3085 forms using QiRePort.


This submission will allow NC Medicaid to electronically store and maintain completed forms received for each provider. The NC Medicaid 3136 and 3085 forms will be uploaded by the provider following the same rules used by the supporting document functionality. (Note: The difference between this process and the supporting document functionality is the 3136 and 3085 forms are uploaded for each provider and are not beneficiary specific.)

To upload forms electronically, providers with administrative rights should start at the PI Setup Menu:

  • Click "Documents" and find your Provider Name/NPI#. (Note: Only providers with administrative rights will have access to the Setup menu to add the forms.)
  • Select the Provider Name hyperlink, then select "Add Document," which will bring up the "Upload Record" screen.
  • From there, select Document Type, Document Year and the Record. (Note: The NC Medicaid 3136 and/or 3085 forms(s) must first be saved to the computer or an external device to complete the upload.)
  • Select "Done" and the system will place the uploaded document into the Provider Documents table for storage.
  • Select "Save" to save the record and complete the upload.

For additional questions, providers should contact:
NC Medicaid at PCS_Program_Questions@dhhs.nc.gov or 919-855-4360

NCDHHS Awards Contract for Comprehensive Independent Assessment Entity - 6/15/2023

NCDHHS Awards Contract for Comprehensive Independent Assessment Entity. Once fully implemented, beneficiaries and providers will have a single point of entry for obtaining LTSS programs in NC Medicaid Direct. Click Here to see the Announcement.