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PCS Resources

Additional Resources and Contacts


Additional Resources and Contacts

  • NC Medicaid Clinical Section:

Phone: 919-855-4360
Email: PCS_Program_Questions@dhhs.nc.gov

Website: https://medicaid.ncdhhs.gov/providers/programs-and-services/long-term-care/personal-care-services-pcs

  • NC Medicaid Contact Center:

Phone: 888-245-0179
E-Mail: 
Medicaid.EVV@dhhs.nc.gov
Hours:
Monday-Friday 8 a.m. - 5 p.m.

Website: https://medicaid.ncdhhs.gov/providers/programs-and-services/long-term-care/electronic-visit-verification

  • Sandata Customer Support Team:

Phone: 855-940-4915
E-Mail: NCCustomerCare@Sandata.com

  • EVV Policy Questions:

E-Mail: Medicaid.EVV@dhhs.nc.gov

  • Alernate EVV Support:

Phone: 844-289-4246
E-Mail: NCAltEVV@Sandata.com

  • PCS Fax
    Phone: 833-521-2626